I am receiving a parcel
Track Order Status
- How do I track my order?
- What does my parcel status mean?
- Why has my parcel not been delivered yet?
- If I don't have an order number to track, what should I do?
- When will I receive my order?
- Why is my order at the warehouse address Binh Tan (Ho Chi Minh) or Long Bien (Hanoi)?
Change Order Information
Issues Related to Delivery
- I have trouble after receiving the parcel (missing goods, damaged), what should I do?
- Having trouble with the driver coming to pick up the goods?
- The driver collected the wrong amount for my parcel, what should I do?
- I did not receive my parcel, but the order status shows 'Delivered'. What should I do?
- Can I ask a family member to receive my order for me?
- Can my order be re-shipped free of charge?